The electronic customer record cuSmarText CRM optimizes the customer relationship management in Sales and other departments.
The software stores all the information of a customer, e.g. contact details, contracts, offers etc. in one central location. In this way the members of Sales have full access to the information – no matter where and when they need it.
Through an app the employees can browse the documents and data even outside the office, for example at an external sales appointment – for best customer service.
The electronic customer record supports many other processes in Sales, for example lead management, forecasting, creation of reports and documents (offers, contracts). So you have more time for the most important – the customer.
The software is integrated in SAP systems and can also be operated easily through an intuitive web interface even without knowledge of SAP.