Full service for your solution

Also after the implementation of your new solution you will be receiving the best service.
We offer you the following options – depending on your queries – to get in touch with valantic Enterprise Solutions and to receive helpful information.
 

For questions, comments, suggestions or requests to our service page, the portals or the Service Desk, please use the following contact option via the valantic service contact form to get in touch with us:

valantic service contact form

Via desktop sharing, you and the responsible team member of valantic Enterprise Solutions can take a look at your case together and at the same time. Find more information in “Desktop Sharing” in the Service category.

Team Viewer website

To open a desktop sharing meeting on your computer, start the Team Viewer DS (you can find it on the left-hand side). 

An ID and a password will be generated automatically. Please tell these two pieces of information to a member of valantic Enterprise Solutions on the phone, so that he/she can connect to your session. 

After the team member entered this information, you will be asked to share your screen. After successful login the team member can see your desktop and you see him / her in the category “Participants”.

To take part in an online meeting, start the Team Viewer OM (you can find it on the left-hand side). 

You will be asked for your meeting ID and your name. The meeting ID will be given to you by a team member of valantic Enterprise Solutions. After successful login you can see the screen or the presentation of the team member.

During the connection a menu bar will appear on the right edge of the desktop, which offers more functions and information. By clicking “X” or “Close connections” you can close the transmitted screen or leave the meeting.